Privacy Statement
At Fortune Frenzy we take your privacy seriously. This page explains how we collect, use and protect personal information when you create an account, play games, make payments or use our website and mobile services. We aim to be clear about what data we hold and how you can manage your privacy choices.
Types of data we collect
Personal data
We collect information you provide when registering or contacting us, such as your name, date of birth, email address, mobile number and proof of identity when required for verification. We may also store communication records and any documents submitted to confirm identity or address.
Technical data
When you use our site we collect technical data including IP address, device and browser type, operating system, screen resolution, language settings and usage logs. This helps us deliver the service and keep accounts secure.
Transactional data
We process payment and transaction details needed to take deposits and pay withdrawals, including card or e-wallet identifiers, transaction amounts and timestamps. We also record game activity, bet history and session data for account management and regulatory compliance.
How we use your information
We use personal data to operate your account, process deposits and withdrawals, carry out identity checks, prevent fraud and comply with legal and regulatory obligations. Technical and usage data help us maintain and improve the site, personalise service settings and detect suspicious activity. We may also use contact details to send important account messages, updates and required notices.
Data protection practices
We protect data using industry standard security measures including encryption for data in transit and access controls for stored data. Access to personal information is limited to authorised personnel and third-party service providers who need the data to perform services on our behalf. We retain data only for as long as necessary and in line with legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to deliver basic site functionality, remember preferences and analyse site performance. Some cookies are essential for security and login. Others are used to measure usage and to support marketing. You can manage cookie preferences via your browser or the cookie settings on the site.
User rights
You have the right to request access to the personal data we hold about you, to correct inaccurate information, to request deletion in certain circumstances and to object to or restrict certain processing. You may also request data portability where applicable. To exercise any rights please contact us using the details below.
Access, correction and deletion
To access, update or delete your information log into your account or contact support. We may ask for proof of identity before responding to requests to protect your data. Some records may be retained where required by law or to resolve disputes.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention agencies and other service providers who act on our behalf. We may also disclose information when required by law or to protect the safety and security of users and the site.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to your registered email. For questions about this policy or to make a request contact [email protected].
If you prefer, you can also raise concerns or complaints about our handling of personal data with the relevant data protection authority. For clarity on any point please contact our team at [email protected] regarding FortuneFrenzy privacy practices.