Responsible Gambling Policy

At Fortune Frenzy we take responsible gambling seriously. Player safety and controlled play are central to how we operate, and we want everyone to enjoy their time with us in a safe, manageable way. This page explains the practical tools and support available to help you stay in control.

Our player protection principles

We aim to promote safe play by offering clear, easy-to-use controls and by encouraging responsible behaviour. We do not tolerate underage gambling and expect customers to gamble only within their means. If you or someone you know shows signs of difficulty, we encourage early use of the tools on this page and to seek external support.

Activity-control tools

You can manage your activity using a range of controls on your account. These include deposit limits, loss limits, session time reminders, and temporary account breaks. We provide straightforward options so you can set limits quickly and update them when needed.

How to set limits

Limits can be applied in your account settings. Choose daily, weekly or monthly thresholds for deposits and losses. Once a limit is applied, it takes effect immediately for deposits and within a short processing time for active play. If you need help setting or changing limits, our support team can guide you.

Deposit and loss limits

Deposit limits help you control how much you add to your account - for example, you can set a minimum of £10 and adjust upwards to a level that suits you. Loss limits let you cap how much you can lose over a chosen period. Both tools are designed to keep your play within a budget you set yourself.

Time limits and session controls

Use session reminders to limit how long you play. You can set automatic notifications after a set period, or schedule regular breaks. Account breaks are a good option if you need time away but plan to return after a short period.

Self-exclusion

If you feel you need a longer break, you can choose self-exclusion. This blocks access to your account for a selected period and removes marketing contact if you request it. Self-exclusion is a serious step and can be extended if required; contact our support team if you wish to discuss this option.

Recognising problematic behaviour

Warning signs include chasing losses, borrowing to gamble, neglecting responsibilities, or spending longer than intended. If you notice these signs in yourself or someone close to you, consider using limits, taking a break, or self-excluding.

Keeping control - practical tips

Set a budget before you start, stick to deposit and loss limits, use session reminders, and avoid gambling when stressed or under the influence. Regularly review your play and adjust controls as needed.

Professional help and support organisations

If you need additional help, contact professional UK organisations such as GamCare and GambleAware. These groups offer confidential advice, counselling and practical support. For help from us, reach out via [email protected] and we will direct you to appropriate resources.

At FortuneFrenzy we are committed to safer gambling and to providing clear options so you can play in a controlled, responsible way.