Get in Touch With Our Team
If you need help with your account, promotions, deposits or technical issues our friendly team is ready to assist. We handle account queries, verification, payments and general feedback. Contact us for registration help or to report a problem and we will outline the next steps, including security checks and withdrawals. Live chat and email support are available and we aim to respond promptly during our published hours. For urgent matters use phone support during office hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within 24 hours; English support) |
| General enquiries | [email protected] (non-urgent queries; response within 48 hours) |
| Affiliate enquiries | [email protected] (partner team; Mon–Fri response) |
| Phone | +44 20 7946 0328 (call-back service available) |
| Working hours | Mon–Fri, 09:00–18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues, or any matter that needs explanations or supporting documents. Please send your enquiry to [email protected] with a clear subject line, your full name and latest contact details. Including account ID and attachments where relevant helps us process your request faster and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests such as account queries or bonus clarifications are usually handled quickly. Complex cases, for example identity checks or suspicious activity reviews, can take longer while we investigate and may require additional documents. We will keep you updated throughout and aim to resolve issues as promptly as possible.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues via the feedback form, live chat or by emailing [email protected]. We review every message carefully and use your input to improve site features, promotions and the overall user experience. Thanks for helping us make the site easier to use and more enjoyable for everyone.